Shipping Policy

We’ve learnt it takes some time to make something timeless. Please allow us 10 working days to create your hat/s.

We believe in producing as little waste as possible so each Simon and Mary order is made from scratch. This means your hat is crafted especially for you in the size and style that you’ve chosen. To offset our manufacturing footprint, every sale counts towards new trees being planted by Greenpop.

Thank you for your support. We can’t wait to top off your look.
 
WHEN WILL I GET MY ORDER?

Your order will be processed within 1-2 business days. All hats have a lead time of 10 days. 

DO YOU SHIP INTERNATIONALLY?

International orders are shipped via FedEx & DHL Door-to-door Express services. Orders are shipped once a week. Each order has a tracking number, which will be sent to you to trace your parcel.

Customs and import duties are charged by the receiving country and at the buyer’s cost. We are not responsible for packages that are lost or damaged in transit and do not accept returns/refunds orders.

WHAT IS YOUR EXCHANGE POLICY?

Returns of Back-Order items are non-exchangeable & non-refundable, unless we have another buyer for the made-to-order item.

PLEASE NOTE

Shipping fees are non-refundable.
Customers are liable for postage/shipping fees when returning items.
No exchange will be accepted on sale items.
We ship using local and international door-to-door couriers. We cannot ship to any PO Box addresses.
All taxes and duties will be the responsibility of the recipient.

Made in Johannesburg, Worn Worldwide

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